Refund Policy
Legal / Refunds
Refund Policy
Longéra offers exchanges only and does not provide refunds for change-of-mind purchases.
Exchange-Only Policy
Longéra offers exchanges only and does not provide refunds for change-of-mind purchases.
If your item arrives damaged or there is an issue with your order, please contact our support team so we can review the situation and assist you.
Eligibility
To be eligible for an exchange, the following conditions apply:
Products must be returned in accordance with the exchange instructions provided by our team
Proof of purchase may be required
To initiate an exchange or report a damaged item, please contact us at askthescientist@longera.com.au with your order details and a description of the issue.
Need an Exchange?
Get in touch with us.
Our team will review your situation and assist you as quickly as possible.
askthescientist@longera.com.au